Shipping Policy
Shipping Policy of Nagano Pezzo Master LLC (doing business as Aeolus):
We understand the importance of receiving your purchase in a timely and efficient manner. Below, we detail our enhanced shipping policy, addressing common concerns:
Tracking Information: Within the first 48 hours after your purchase, we will provide a tracking number or electronic confirmation. This tracking information allows you to monitor the progress of your shipment in real time. Please ensure that your email address is correct at checkout to avoid communication issues.
Delivery Times: Our estimated delivery times range from 2 to 6 days, though these are subject to variation due to factors such as weather conditions, postal delays, and customs inspections. We strive to meet these deadlines, but please note that delivery dates are not guaranteed.
Delays by Shipping Carriers: While we carefully select our shipping partners to ensure quality service, Nagano Pezzo Master LLC (doing business as Aeolus) is not responsible for delays caused by shipping carriers. In the event of a delay, please contact us; we will assist in locating your order and provide updates as needed.
Damaged Goods: If you receive a product that has been damaged during transit, please contact us within 48 hours of delivery with photographic evidence. We will work to resolve the issue, which may include sending a replacement product or filing a claim with the shipping carrier.
Lost Packages: In cases where a package is lost in transit, we will conduct a thorough investigation with the shipping carrier. If the package cannot be located, we will send a replacement at no additional cost to you.
Address Errors: Please double-check your shipping address before confirming your order. We are not responsible for items delivered to incorrect addresses provided by the customer. If a package is returned due to an incorrect address, the customer will be responsible for the additional shipping cost for re-delivery.
For more detailed information regarding our shipping process and related policies, we recommend reading our terms and conditions page.