Refund and Return Policies

At Nagano Pezzo Master LLC in the USA and AGCN1104 S.A. de C.V. in Mexico, we deeply value the satisfaction and well-being of our customers. In order to maintain a transparent and reliable relationship, we establish our refund and return policies as described below:

Product Replacement Policies

  • No Monetary Refunds: We do not issue monetary refunds under any circumstances. Instead, we offer the replacement of products that do not meet expectations or have deficiencies, always ensuring they are replaced with others of equal or superior quality.
  • Replacement Procedure: To request a replacement, the customer must contact us through official channels and/or hello@aeolus.mx and provide details of the problem along with proof, such as photos or videos. Once the request is evaluated, we will proceed with sending a substitute product at no additional cost.

Responsibility Policies for Manufacturing Defects

  • Manufacturing Guarantee: We assume full responsibility for any manufacturing defect or malfunction inherent to the product. This guarantee is valid only if the product has been used according to the instructions in the user manual.
  • Guarantee Validation: To validate this guarantee, the customer must demonstrate that the product was used as stipulated in the user manual. It is necessary to provide evidence of the defect and confirm that the damage is not a result of improper handling.

Exclusions

  • Incorrect Use: We do not cover or replace products that have been handled incorrectly or not used according to the instructions in the user manual. It is the customer's responsibility to properly follow the usage guidelines to prevent damage or malfunction.
  • Accidental Damage: Products damaged by accidents, misuse, or negligence on the part of the customer are not eligible for replacement.

No Return Policy

  • Commitment to Satisfaction: Given our confidence in the quality of our products and the rigorous verification process we follow, we do not accept product returns. We understand that this policy may differ from that of other companies and sincerely appreciate our customers' understanding and cooperation. Our team is always available to offer assistance and ensure that every purchase meets your expectations, providing support and alternative solutions instead of a return.

Additional Procedures

To ensure an efficient and satisfactory process, we invite our customers to carefully review the complete policies and procedures for product replacement. Additionally, we recommend maintaining communication with our customer service to resolve any questions or needs related to our refund and return policies. These policies reinforce our commitment to quality and customer service, ensuring a reliable and satisfactory shopping experience for all our customers.